Customer Reviews

We had been looking at changing our car spending many hours on the internet. Our son saw a car on Blackburn's website and told us about it. A BMW 320d Sport Luxury. We went and looked at the car had a test drive and bought it there and then. Mattie was absolutely brilliant so firendly and helpful with everything couldnt fault a thing. All the team were so helpful and friendly too like one big family. The car was ready and gleaming when we picked it up we are highly delighted with the car it lives up to its name. Thank you Mattie and your team a pleasure to deal with.

We have just bought a car from Blackburns. What a super company everyone is so helpful and friendly. They explained everything about the car and dealt with all the paper work so effieciently. They had everything to hand despite been in the middle of getting a new office. Ian and Im sorry forgotton the name of the man who saw to us on Tuesday but they sorted everything out for us . The car was beautifully presented when we went to pick it up no hassle just straight forward brilliant customer service. Would certainly recommend them. Thank so much.

Bought 2 vehicles in September 2018 through Mattie. Couple of repairs needed during the warranty period and there was no quibble about Blackburn’s paying for it. Great guys and excellent after sales. Would definitely recommend them

Even though mick has dealt with Blackburns for years I have just bought my car from them, and I can't praise Matty enough for all of his help. He was very helpful and sorted all the paperwork out for me, he explained everything so even I could understand it. Absolutely great service I would highly recommend them to any one looking for a lovely car.

Stunning car well presented and excellent friendly customer service from Matty and Ian would definitely recommend Blackburns.

Really great service from Mattie and the team, I bought an Audi A4 they were a pleasure to deal with test drove the vehicle without any hassle given as much time as I needed to check the car over and the whole experience was very professional.

we bouught a 2016 nissan x trail and brought it back to ireland. it was a amazing car with huge spec.bought it over the phone and only saw pictures. when i arrived it was exactly the car I was promised and i drove it back to ireland both Ian and Mattie were very helpfull and there Dad picked me up at newcastle airport. i would advise any one to buy a car here.

A fantastic car in the exact model and colour I wanted with a high spec prepared to a high standard. No pressure sales easy transaction. Would recommend Matty and Blackburn’s to anyone looking for a used high spec car.

Second car i have purchased from Blackburns the latetest an Audi RS5 Excellent customer service from Matty and Ian the car was prepared to a superb standard transaction was smooth i would recommend Blackburns to anyone a very professional service allround.5 star service.

I have dealt with Blackburns for years, the quality of there cars is second to non. All there cars are of superb quality, they are very clean and tidy. Dealing with them is a pleasure very professional great value would definitely recommend to anyone.

purchased a fantastic car prepared to superb standard transaction was smooth would have no problem recommending BLACKBURNS

Have purchased two or more cars from Blackburns. Always excellent customer service from Matty. Aftersales care is second to non. Would recommend this Garage to anyone if your looking for a high end used car at a very reasonable price.

Great customer service nothing too much trouble helped with everything. couldn't fault anything. i wouldnt hesitate to recommend Blackburns too anyone.

I have purchased two cars from this garage and I have to say the level of service and professionalism is outstanding. Matty was really helpful and polite. I have no hesitation in recommending then for anyone to look at their high quality range of used cars, so much so that I will be visiting them again soon with a view to changing on of my cars

got my second car off blackburns a lovely range rover sport last mouth great staff all there to help .i had a couple of problems but true to there word they sorted them out i would recommend them

We travelled 140 miles to buy a beautiful Jaguar XF from Blackburns last month and it was worth it. The service provided by Steve and his colleagues was excellent. Nothing was too much trouble. The complications in changing the registration number to my private plate were solved by Steve even though it was above and beyond his remit. As many other Customer reviews state this is a highly recommendable garage and is a very rare establishment an honest and reliable garage.

Great customer service. Picked my car up on Saturday . Very smooth transaction and no hard sell . Matthew was very helpful and a pleasure to deal with.

I just want to say from start to finish I had a fantastic journey with Blackburn's. They were very accommodating and Steven was excellent. I would definitely recommend you to pay them a visit as their customer service is exceptional. Thank you for such a pleasant transaction with my Audi TT purchase.

One Sunday my wife saw a rather beautiful Jaguar XF on Blackburns web page. A phone call revealed it was still available and the car was reserved for me until the Wednesday. On Wednesday we drove the 140 miles to Blackburns and were warmly welcomed by Steve and his colleagues. An inspection and Test Drive confirmed our thoughts and after a little good natured bartering we bought the XF. We had to get around the vagaries of DVLA when transferring car registration numbers but Steve guided us through the maze in fact Steve did the majority of the work even though it took a couple of weeks to sort out. We would highly recommend Steve and his colleagues to any potential buyer. Nothing is too much trouble and all Steve wants is 100 satisfaction for his customer. Thanks Steve

Just bought a ML 350 Mercedes from Blackburns after months of looking round other garages .The car I got from Blackburns was first class well presented any the salas staff were very helpfull will definitely use them again you You can tell it is a family run business very honest and reliable

We bought a Volvo from Blackburns. Matty who looked after us couldnt have been more helpful. We took it for a test drive on return there was no pressure to buy. Would highly recommend this garage to any one.

Me and my husband are expecting another child and have two dogs, therefor we needed a bigger car. We shopped around many places and our search lead us to Blackburns. Upon arrival, we received great customer service and advice about each car which would be suitable. We purchased a BMW X1 and are very pleased with it. I was extremely anxious about getting finance and trading our car in, however, Stephen made the process very easy and hassle-free. The car had a small problem with the reverse parking sensor and within a day Stephen had the sensor fixed and arranged for a courtesy car while the car was in the garage. I would highly recommend anyone to visit Blackburns if you are looking for a new used car and a trustworthy dealership, who are honest and reliable.

We spoke to Steve on the phone; he was happy for us to have it RAC inspected as we live in the Highlands and couldn't just call in to see it. After we got the report, we drove down to Darlington just to make sure that I liked the car before going any further. Steve arranged to have a new windscreen and 3 new tyres fitted, so we went home while the work was being done. We went down by train last weekend to pick it up - Steve very kindly collected us up from the station (on Sunday). I bought the car and Steve gave us sets of plates for this car and my old car, as it was on a private plate. He was very helpful with the paperwork and talked us through what to do to register the 'new' car and get the old car's registration number off of retention. An altogether pleasurable experience and I am very pleased with my purchase. I would certainly buy from Blackburns again.

I bought a Chrysler 300SRT Design from Blackburns (UK) a couple of weeks back and couldn't fault the service provided by Steve, I couldn't travel down from Shetland to view the car but Steve's assurances that it was in the condition described was good enough for me, and I wasn't disappointed! Steve organised transportation of the car to the ferry at Aberdeen, and the chap who delivered the car there, Dave, was brilliant to deal with also. Great dealership , and great service. 5 Stars.

We recently bought a Mercedes ML350 from Blackburns. As it was the most expensive car we have ever bought we were extremely picky and fussy about it being right. We had an inspection done and the car came back with a clean bill of health. Stephen helped with our every request and nothing was too much trouble for him. The car is fabulous and we are very pleased with it.

Bought a car from Blackburns that unfortunately turned out to be faulty. They did their best to fix the issue as soon as possible. Despite best efforts the fault wasn't fixed as hoped. Rather than messing me about, Blackburns gave me a full refund of the purchase price with no argument at all. They subsequently found me an alternative car and gave me a great deal on the price due to previous problems as an additional good will gesture. I really can't praise Matty enough as I am absolutely sure that I would have been left high and dry by many other dealers. Great dealers who really do stick to their word and look after customers.

Bought an Audi A6 from Blackburns very recently and I am delighted with it. The car is a dream to drive and is really high spec and in amazing condition for its year (2011). The sales team were great right from our initial phone call to go and view the car. I live about 90 miles away and when I arrived, the car was ready out the front, gleaming, waiting for me to test drive. The salesperson, Steve explained every single button on the car and was extremely knowledgeable about Audis! The aftercare was great, and so was the finance arranging - basically, we went out for lunch in Darlington and when we came back to the garage, the finance was sorted. Thanks, everyone!

First experience with this garage and it was a great one. Steve is generally just a decent guy, more than happy to help and will help with anything. How he treated me has made me decide that I will definitely go back for my next car. Highly recommend this guy and this garage. Ten out of ten for everything!

Bought a BMW from Steve at Blackburns a couple of weeks ago. Not easy for a woman to go car shopping alone but he made the whole process a lot less daunting. There was no pressure salesman talk and he even let me take the car for a test drive on my own, and posted me a CD I'd left in my previous car.

Love my new car and would definitely recommend Blackburns.

Excellent service, having had a bad experience with my previous purchase from a different garage I was apprehensive of making the same mistake again. I had nothing to worry about. Brilliant garage, not at all pushy and a very good part exchange offer on my old car. Steve was lovely and very helpful in getting me through the paperwork. The fellas even helped me navigate out of the busy forecourt in my new car (since it was a bit bigger than I was used to with my old car). Would definitely recommend.